Delivery & Returns

Delivery

The standard delivery charge for mainland UK is £3.95.

Once your order has been received, we aim to dispatch all standard delivery orders within 3-5 working days. Orders placed over bank holidays and the Black Friday period may take longer to be despatched.

Orders of the value of £20 or above qualify for free delivery in the UK. Please note, free delivery prices exclude excessively large and/or heavy items.

Yes, we offer next day delivery on orders placed before 11.00AM (GMT).

Yes, we offer special delivery upon request. Special delivery prices may vary according to delivery location and package weight. Please contact us on 01827 280 080 to enquire.

We do not currently deliver to the Channel Islands, Offshore Islands, Highlands, Scottish Islands and outside of the UK.

Yes, we can deliver to an alternative address from your billing address.

RETURNS

Please contact us within 7 (seven) working days from when you have received the order to notify us that you would like to request for a return. Email: sales@graftons.co.uk

Goods return must be unopened and in a resalable condition.

Unless the Products or Services are faulty, or not as described, you will be responsible for the cost of returning the Products or Services to us.

We will process the refund due to you as soon as possible, in any case, within 30 calendar days of the day from which you gave us notice of cancellation of your order.

On the rare occasion you receive a damaged or faulty Product or Service, please contact us for advice before returning at sales@graftons.co.uk. Please ensure that you include your order number in the email.
All damaged or faulty Products or Services should be returned within 14 days from purchase and accompanied with proof of purchase. Damaged or faulty goods will be exchanged or refunded.

Claims arising from goods shortages must be brought to the attention of ibd UK in via email within 3 days of goods receipt. Claims made outside of this period will not be accepted. 

We cannot accept returns for beauty accessories such as and not limited to; nail files, cuticle care tools which have been opened or used. These restrictions are a protective measure for the benefit of our customers.
Products or Services which are included in our ‘Gift with Purchase’ promotions, cannot be exchanged or refunded, unless the full offer is returned.