Delivery & Returns

What is the standard delivery cost?
The standard delivery charge for mainland UK is £3.95.
Please note, standard delivery prices exclude excessively large and/or heavy items.

How long does standard delivery take?
One your order has been received, we aim to dispatch all standard orders within 3-5 working days. All delivery times and dates displayed on the Website are for indicative purposes only.

How do I qualify for free delivery?
Orders of the value of £25 or above qualify for free delivery in the UK. Please note, free delivery prices exclude excessively large and/or heavy items.

Do you offer next day delivery?
Yes, we offer next day delivery on orders placed before 11.00AM (GMT).

Do you offer special delivery?
Yes, we offer special delivery upon request. Special delivery prices may vary according to delivery location and package weight. Please contact us on 01827 280 080 to enquire.

Do you deliver outside of the United Kingdom?
We do not currently deliver to the Channel Islands, Offshore Islands, Highlands, Scottish Islands and outside of the UK.

Do you deliver to my work address?
Yes, we can deliver to an alternative address from your billing address.


How do I return goods to you?
Please contact us within 7 (seven) working days from when you have received the order to notify us that you would like to request for a return.

In order to notify us, please contact us in writing via;
Post: IBD Beauty Graftons Beauty, 301 Relay Business Park, Tamworth, B77 5PT, England

Goods return must be unopened and in a resalable condition.

Unless the Products or Services are faulty, or not as described, you will be responsible for the cost of returning the Products or Services to us.

How long does a return take?
We will process the refund due to you as soon as possible, in any case, within 30 calendar days of the day from which you gave us notice of cancellation of your order.

I have received an incorrect or faulty item in my order
On the rare occasion you receive a damaged or faulty Product or Service, please contact us for advice before returning at Please ensure that you include your order number in the email.
All damaged or faulty Products or Services should be returned within 14 days from purchase and accompanied with proof of purchase. Damaged or faulty goods will be exchanged or refunded.

An item is missing from my order
Claims arising from goods shortages must be brought to the attention of Grafton International in writing within 3 days of goods receipt. Claims made outside of this period will not be accepted. 

Which Products cannot be returned?
We cannot accept returns for beauty accessories such as and not limited to; nail files, cuticle care tools which have been opened or used. These restrictions are a protective measure for the benefit of our customers.
Products or Services which are included in our ‘Gift with Purchase’ promotions, cannot be exchanged or refunded, unless the full offer is returned.